Founded in the early on 2000s, Redbox Automated retail LLC is one American and also Canadian rental firm offering movie at your designated kiosks, via on-demand streaming, and free Live TV.

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Compared to your competitors, Redbox has actually a ‘return anywhere’ policy enabling customers come return your rentals to any Redbox kiosk, regardless of what kiosk the rental was initially picked increase from.

Given that part customers space not pleased through the service, that is not surprising that they would favor to learn more about the refund policy and process.

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If friend are one of them, read on to discover what we have found out about Redbox refunds.

What Is Redbox’s Refund Policy?


Since Redbox is no transparent around its refund policy, that is tough to tell in what instances the company is willing to provide refunds.

The Redbox Transaction Terms and Conditions state the if you rent or acquisition a defective on-demand content, girlfriend can obtain a refund the the rental or acquisition price if a replacement v a non-defective content is unavailable.

As because that the rental or purchase of items at a Redbox kiosk, the same Terms state that in the event of renting a defective item, girlfriend can obtain a instead of of the exact same or lesser value, though terms of Use state you will be eligible for a refund if together replacement is not available.

The regards to Use additionally state that Redbox’s full liability for any kind of losses or damages will not exceed $10 or the quantity you were charged, whichever is lesser.

How To acquire a Refund indigenous Redbox on mine Own?

As the Redbox refund request procedure is not clear, you should call their Customer assistance via:

Phone at 1.866.REDBOX3 (1.866.733.2693)

Can You inquiry a Refund Via

Yes / No







Yes (Live chat)


When you call Customer Service, make certain to explain in detail what the problem is. For example, the DVD friend rented is scratched and unplayable, or you have been overcharged for items friend returned.

Make certain to provide details together as:

BarcodesRental/purchase time stampsKiosk location

Note the requesting a refund does not guarantee girlfriend will gain one also if you are approved. For more details, check the typical Issues through Redbox ar below.

If you want to release a Redbox reservation, follow this page.

What Is the Time window To request a Redbox Refund?

According to your FAQ page, Redbox does not refund dues older 보다 90 days.

How long Will It take To get My Redbox Refund?

If a refund is granted, that takes around five come seven organization days for the refund come be earlier in customer’s accounts, relying on their financial institution.

Common problems With Redbox

According to resources such together Consumer Affairs or the Better organization Bureau, Redbox customers report assorted issues, the most typical being:

Poor client serviceExcess charges as result of the machine’s fail to scan changed itemsDefective DVDs or on-demand streaming issuesFailure come pay the end refunds

Poor client Service

Many individuals complain about customer representatives no being ready to cooperate, denying customers their rights, and hanging up on them when they insist on speak to the manager.

Even if they decision to communicate with a client complaining about the service, state the the rental or purchase, or overcharges, the is no a guarantee that the client will obtain a refund.

Excess Charges due to Machine’s fail To Scan returned Items

One of the most typical problems is customers gift overcharged for overdue rentals despite returning items in ~ the shortest return window. the happens because Redbox machines fail to scan the items, and the service automatically charges for each extra day until the mistake is rectified.

Defective DVDs and On-Demand Streaming Issues

It is typical that items dispersed from Redbox equipments are scratched or otherwise defected, or the on-demand streaming experiences interruptions, resulting in customers’ inability to use the content they rented or purchased.

Failure come Pay the end Refunds

Even if the organization agrees to give you a refund, they have tendency to prolong paying that out.

Request a Redbox Refund through


In case you want to spare yourself the trouble of contacting customer Service and requesting a refund on her own, you deserve to delegate the task to

Our application has automated all the processes to make handling services such as Redbox go seamlessly and also without unnecessary stress.

Open in your net browser and take it the complying with steps:

Click Get Protected under Chargeback InstantlyEnter the details around your bank and the Redbox item you room requesting a refund forConfirm her request through a signature

Once the virtual assistant has actually received her request, we will contact your financial institution and also dispute the Redbox charge. come strengthen your claim, we will certainly forward friend the relevant MasterCard and VISA codes and also regulations. Us can also contact Redbox and also request a refund on your behalf.

Get Rid that the Redbox promotional Emails

If you are having actually trouble with extreme promotional or spam emails native Redbox, us can aid you cut their circulation to her inbox.

The Spam Collector functionality has actually been designed to avoid undesired emails native flooding ours clients’ inboxes and exposing castle to possibly harmful content.

Headaches over Redbox? No worries With

In situation Redbox is providing you a hard time and denying your customer rights, you may need to strategy the matter an ext seriously and also take legal action. has been honored with the luigi M. Brown Award because that Legal access by the American Bar Association. The world’s an initial robot lawyer can assist you assert her legal rights by filing a little claims lawsuit versus Redbox.

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