I got a remind letter on mine gauge cluster yesterday. Go GM just start recalling them. Ns just had actually mine repaired by a independant shop last week but they told me the I could reimbursed.

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MS3DALE

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Moderator 139  414,968 postsName:RichLocation:Carmichaels,Pa.Gender:MaleDrives:'15 Silverado Z71 '11 Camaro SS '18 Cruze

Its no a recall but a "Special Policy" bulletin,Heres a copy the it,The reimbursement information is in ~ the bottom...

 

document ID# 2037454

 

 

 

 

 

Models: 2003-2004 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT

 

2003-2004 CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE

 

2003-2004 GMC SIERRA, YUKON, YUKON XL

 

 

THE service PROCEDURE IN THIS BULLETIN has actually BEEN REVISED. IN A SMALL number of VEHICLES, THE GAUGE move TEST may NOT constantly CONFIRM THE CONDITION. PLEASE testimonial THE organization PROCEDURE IMMEDIATELY.

 

 

DUE TO component AVAILABILITY, THIS distinct COVERAGE IS being ADMINISTERED IN PHASES. YOU will BE educated AS EACH additional PHASE IS RELEASED.

 

CUSTOMERS room BEING INSTRUCTED TO contact THE DEALERSHIP to ARRANGE AN appointment IF THEY believe THEIR automobile HAS THIS CONDITION. THE customer IS being ASKED TO carry out THE VIN therefore THE IPC deserve to BE ordered IN advance OF THE reserved APPOINTMENT. THIS WILL eliminate THE have to KEEP THE car OVERNIGHT. DEALERS room TO acquire THE vehicle MILEAGE when SCHEDULING A company APPOINTMENT. THE auto MILEAGE will BE required WHEN placing AN ORDER because that THE IPC.

 

Condition

Some customers of 2003-2004 version year Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Yukon, and also Yukon XL vehicles have reported the one or an ext of the instrument dashboard (IP) swarm gauges stick, flutter, or come to be inoperative. This may reason inaccurate readings, consisting of the speedometer and also fuel gauge.

 

Special Coverage Adjustment

This distinct coverage covers the problem described above for a duration of 7 years or 70,000 miles (110,000 km), whichever occurs first, indigenous the day the auto was originally put in service, nevertheless of ownership.

 

Dealers room to change the instrument panel swarm after the condition has to be verified. The repairs will be made at no fee to the customer.

 

For vehicles extended by car Service Contracts, every eligible claims with fix orders top top or after ~ September 28, 2007 are covered through this distinct coverage and must be submitted utilizing the labor procedure codes listed with this bulletin. Insurance claims with fix orders before September 28, 2007, have to be it is registered to the service Contract provider.

 

Vehicles Involved

Involved are details 2003-2004 model year Cadillac Escalade, Escalade ESV, and also Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and also GMC Sierra, Yukon, and also Yukon XL vehicles developed within the complying with VIN breakpoints:

 

YEAR

division

model

native

through

 

2003

Cadillac

Escalade

3R100001

3R320163

 

2004

Cadillac

Escalade

4R100006

4R323240

 

2003

Cadillac

Escalade ESV

3G117982

3G348029

 

2004

Cadillac

Escalade ESV

4G100001

4G343605

 

2003

Cadillac

Escalade EXT

3G100002

3G343890

 

2004

Cadillac

Escalade EXT

4G100005

4G343604

 

2003

Chevrolet

Avalanche

3G100001

3G347428

 

2004

Chevrolet

Avalanche

4G100011

4G344788

 

2003

Chevrolet

Silverado

31100001

31412794

 

2003

Chevrolet

Silverado

3E100001

3E381150

 

2003

Chevrolet

Silverado

3F100001

3F259060

 

2003

Chevrolet

Silverado

3M100001

3M112290

 

2003

Chevrolet

Silverado

3Z100001

3Z361857

 

2004

Chevrolet

Silverado

41100005

41435572

 

2004

Chevrolet

Silverado

4E100001

4E403760

 

2004

Chevrolet

Silverado

4F100001

4F269046

 

2004

Chevrolet

Silverado

4M100006

4M112271

 

2004

Chevrolet

Silverado

4Z100002

4Z353683

 

2003

Chevrolet

Suburban

3G100007

3G348254

 

2003

Chevrolet

Suburban

3J100007

3J346322

 

2003

Chevrolet

Suburban

3R100004

3R319989

 

2004

Chevrolet

Suburban

4G100010

4G344801

 

2004

Chevrolet

Suburban

4J100031

4J333376

 

2004

Chevrolet

Suburban

4R100001

4R323241

 

2003

Chevrolet

Tahoe

3J100001

3J346326

 

2003

Chevrolet

Tahoe

3R100014

3R320162

 

2004

Chevrolet

Tahoe

4J100005

4J333379

 

2004

Chevrolet

Tahoe

4R100003

4R323252

 

2003

GMC

Sierra

31100002

31412793

 

2003

GMC

Sierra

3E100003

3E381153

 

2003

GMC

Sierra

3F100008

3F259040

 

2003

GMC

Sierra

3Z100004

3Z900320

 

2004

GMC

Sierra

41100001

41435571

 

2004

GMC

Sierra

4E100002

4E403758

 

2004

GMC

Sierra

4F100005

4F269047

 

2004

GMC

Sierra

4Z100001

4Z900747

 

2003

GMC

Yukon

3J100003

3J346327

 

2003

GMC

Yukon

3R100006

3R320129

 

2004

GMC

Yukon

4J100002

4J333371

 

2004

GMC

Yukon

4R100002

4R323250

 

2003

GMC

Yukon XL

3G100020

3G348252

 

2003

GMC

Yukon XL

3J100006

3J346324

 

2003

GMC

Yukon XL

3R100002

3R320042

 

2004

GMC

Yukon XL

4G100023

4G340744

 

2004

GMC

Yukon XL

4J100001

4J333378

 

2004

GMC

Yukon XL

4R100004

4R323210

 

 

Parts info - U.S. And Canadian dealers Only

Instrument dashboard clusters (IPC) required to finish this distinct coverage are to be derived from the Electronic service Centers. The automobile mileage will certainly be forced when place an order. Refer to GM service Policies and also Procedures Manual, section 1.5.9, for particular procedures. To eliminate keeping the customer's vehicle overnight, customers space being told to call the dealership to arrange a service appointment and to supply their VIN. Dealers space to pre-order the IPC identifying the component from the digital Parts brochure using the VIN filter so it will certainly be in ~ the dealership top top the work of the booked appointment.

 

1. The client will call the dealership to arrange an meeting and carry out their VIN.

 

2. Call a GM Authorized Electronic business Center to order an exchange and also arrange for shipment of the pre-exchange product.

 

3. All devices will be transport FedEx floor (US) or Purolator (Canada).

 

4. ~ removal that the defective unit, return the defective main point to the Electronic organization Center making use of the provided pre-paid automatically Return shipping (ARS) label.

 

5. Failure to return the product in ~ 30 days to the Electronic business Center will an outcome in a charge to the Dealer's open Parts Account.

 

Parts information - Export dealers Only

For Export dealers Only: Order suitable instrument panel cluster from general Motors Service and Parts procedure (GMSPO).

 

Customer Notification

General electric motors will inform customers that this distinct coverage on your vehicles (see copy of typical customer letter included with this bulletin - yes, really divisional letter might vary slightly).

 

Service Procedure

Important: There are pre-programming instructions for 2003 design year instrument panel clusters (IPC). In order for the engine hours to collection to their present value once the IPC is replaced, carefully read and follow the accuse below. This info is applicable because that 2003 version year IPCs only. An include time that 0.1 because that the pre-programming requirement is published in the claim section the the bulletin.

 

2003 model Year tool Panel swarm (IPC) Pre-Programming Instructions

Install the IPC. Ensure everything is associated properly. The instead of IPC calls for SPS Programming and IPC Setup measures to be performed. It does not issue which procedure is perform first.

Start the engine and also then pick IPC Setup. Friend must have the engine running prior to performing the IPC Setup.

Select IPC Setup. Through the engine running, go into the proper mileage and engine hours.

Select "OK". Review the pop up questioning you to verify the mileage and engine hours. Relocate the pop up the end of the way if essential to check out the confirmation screen. This might require a click and drag of the dialog box.

Verify the the mileage and also engine hours are correct and also select "OK". Do NOT rotate the ignition OFF till the engine has actually "run" for roughly seven (7) minutes. Allowing the engine come idle because that this period of time allows the IPC come accumulate 1/10th of one hour and also write the exactly engine hour worth to the permanent memory.

The engine should be to run before set up is performed and run for about seven minute after the user selects "OK" confirming their mileage/engine hour inputs. After roughly seven minutes, closeup of the door the engine OFF and also complete the event. The 7 minute clock starts ~ you select "OK", confirming the entries.

 

Note: based upon feedback native technicians, us are right now making alters to the "IPC Setup" application which will incorporate several improvements to the collection up screens. These are booked to be exit and accessible in TIS2WEB an extremely soon.

 

Important: only IPC conditions detailed in the condition section the the bulletin room covered under this unique coverage program. In a small variety of vehicles, the problem may it is in intermittent and also the gauge move test might not always verify the condition.

 

IPC Performance

IPC performance might be influenced by the adhering to conditions:

 

• Cold temperature

 

• Temperature fluctuations

 

• High humidity

 

• steering over stormy surfaces such together dirt roads or potholes

 

Customer Comments and also Observations

Customers who describe gauge performance together jumpy, sticky, slow-moving or erratic. Gauge performance may also be explained as gift inoperative or inaccurate. Because that example, because that a period of time the speedometer may show up to relocate normally yet be inaccurate and also not return to zero (0) after ~ the car comes to a stop. This inaccurate problem may be much more or less pronounced throughout the journey cycle and also may, for a time, go back to normal operation. A tech 2 sweep test may not disclose the condition.

 

Perform a gauge move test come determine/verify that an IPC gauge is sticking, stuck, or inoperative. Making use of the tech 2, navigate come the following screens to perform the gauge move test: body -> tool Panel swarm -> Special attributes -> IPC Gauges -> Display(s) Test.

• If one or much more of the gauges are sticking, stuck, or inoperative. Replace the IPC. Refer to Step 2.

 

• If the technology 2 gauge sweep test does not verify the condition however a customer's comments and also observations encompass information that it outlined in the IPC power and/or customer Comments and also Observations ar of the bulletin, change the IPC. Refer to Step 2.

 

• If the tech 2 gauge move test does no verify the condition and a customer's comments and observationis carry out NOT include information that is outlined in the IPC performance or customer Comments and also Observations section of the bulletin, perform NOT replace the IPC. Submit a case for execute Tech 2 Gauge move Test.

 

Important: If the IPC is to be replaced, record the auto odometer and engine hour (where applicable) value from the initial IPC.

 

Remove the instrument dashboard cluster. Refer to the proper vehicle IPC removal and also installation procedure in SI.

Install the new instrument dashboard cluster. Describe the appropriate vehicle IPC removal and installation procedure in SI.

J2534 Pass-Thru or tech 2 tradition Pass-Thru Programming method for the IPC

 

 

Important: If Pass-Thru programming fails, call Techline Customer assistance Center,A "Candi" module is necessary.

 

CALIBRATION INFORMATION

 

Notice: before reprogramming, please examine the battery condition to protect against a reprogramming error of any type of of the modules because of battery discharge. Battery voltage have to be in between 12 and also 16 volts throughout reprogramming. If the auto battery is not totally charged, usage approved Midtronics pcs charger, a fully charged 12V jumper, or booster pack disconnected indigenous the AC voltage supply. Be certain to turn off or disable any type of system that might put a load on the battery, such as automatic headlamps, daytime to run lights, inner lights, heating, ventilation, and also air air conditioning (HVAC) system, radio, engine cooling fan, etc. A programming fail or regulate module damage may take place if battery voltage guidelines space not observed.

 

The ignition switch must be in the ideal position. The service Programming device (SPS) applications prompts you to rotate ON the ignition, with the engine OFF. Execute NOT readjust the place of the ignition switch throughout the programming procedure, unless instructed to perform so.

 

Make particular all tool connections are secure, including the following components and circuits:

 

• The RS-232 interaction cable harbor

 

• The link at the data attach connector (DLC)

 

• The voltage it is provided circuits

 

DO no disturb the tool harnesses if programming. If an discontinuity occurs during the programming procedure, programming fail or manage module damages may occur.

 

DO NOT turn OFF the ignition if the programming procedure is interrupted or unsuccessful. Ensure that all control module and DLC relations are secure and the TIS terminal operating software program is up to date.

 

Verify that there is a battery fee of 12 come 16 volts. The battery must be able to maintain a charge throughout programming. Just use authorized Midtronics pcs charger, a completely charged 12V jumper, or booster pack disconnected from the AC voltage it is provided to maintain suitable battery voltage during programming.

Important: IPC Programming and also IPC Setup are forced after installation the IPC. An initial select IPC instrument Panel cluster from the supported Controllers display to carry out the very first calibration. After completing the first programming event, complete the IPC Setup. Pick IPC/IPC Setup from the sustained Controllers screen. The odometer mileage and engine hour information (where applicable) is compelled to execute the IPC Setup. Monitor the TIS2WEB instructions.

 

 

Reprogram the tool panel swarm (IPC). Describe SI and also Service Programming device (SPS) documentation for IPC programming instructions, if required.

Claim Information

For vehicles repaired under the terms of this distinct coverage, submit a case with the information shown below:

 

Repair Performed

part Count

part No.

components Allow

CC-FC

job Op

labor Hours

net Item

 

Perform tech 2 Gauge sweep Test

N/A

N/A

N/A

MK-95

T5685

0.2

N/A

 

Replace & Reprogram IPC (inc. Gauge sweep Test)

N/A

N/A

N/A

MK-95

T5686

0.9*

$20.00**

 

Add: 2003 my Vehicles (Addt'l vehicle Run Time)

0.1

 

Customer Reimbursement (Canadian & violin Dealers/US CAC)

N/A

N/A

N/A

MK-95

T5688

0.2

***

 

* labor time has 0.2 hours governmental allowance.

 

** The amount identified in the "Net Item" column represents the amount permitted for IPC exchange.

 

*** The amount figured out in the "Net Item" column must represent the customer reimbursement amount.

 

 

Customer Reimbursement - because that US

All customer requests because that reimbursement for previous repairs because that the special coverage condition will be taken on by the Customer aid Center, not by dealers.

 

A general Motors client Reimbursement Procedure and Claim kind is had with the customer letter.

 

Important: refer to the GM company Policies and Procedures Manual, section 6.1.12, for certain procedures about customer reimbursement and also the form.

 

Customer Reimbursement - because that Canada and also Export

Customer requests because that reimbursement of formerly paid repair to correct the problem described in this bulletin room to be it is registered to the dealer in ~ one year. Repairs need to have emerged within the 7 year of the day the automobile was originally placed in service, or 110,000 kilometers, whichever occurs first.

 

When a client requests reimbursement, they must carry out the following:

 

• proof of property at time of repair.

 

 

• initial paid receipt confirming the quantity of unreimbursed repair expense(s) (including service Contract deductibles), a description of the repair, and the human being or reality performing the repair.

 

 

 

Dear general Motors Customer:

 

As the owner that a 2003 or 2004 model year Cadillac Escalade, Escalade ESV or Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, or Tahoe; or GMC Sierra, Yukon, or Yukon XL vehicle, her satisfaction through our product is very important to us.

 

This letter is plan to do you mindful that several of these vehicles could construct a problem where one or an ext of the instrument panel gauge needles might stick, flutter, or end up being inoperative. This may reason inaccurate readings, consisting of the speedometer and the fuel gauge.

 

Do no take your vehicle to your GM dealer together a an outcome of this letter uneven you think that your car has this condition.

 

What We have Done: general Motors is offering owners with a special coverage the extends the guarantee on the tool panel swarm for the condition described above. If this condition occurs on your 2003 or 2004 model year Cadillac Escalade, Escalade ESV, or Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, or Tahoe; GMC Sierra, Yukon, or Yukon XL within 7 years of the day your vehicle was originally placed in organization or 70,000 miles, whichever wake up first, the condition will it is in repaired because that you in ~ no charge.

 

What You need to Do: Repairs and adjustments qualifying under this special coverage need to be perform by a basic Motors dealer. If you believe your auto has this condition, call your GM dealer to schedule an meeting at a time that is practically for you. Your dealer will inspect the vehicle and also if the condition is found, your dealer will change the instrument dashboard cluster. When calling her dealer, please have actually your 17 character auto identification number (VIN) comfortable so your dealer can ensure the the cluster will certainly be accessible on her appointment date. Keep this letter with your other important glove box literary works for future reference.

 

Reimbursement: The enclosed kind explains what reimbursement is obtainable and exactly how to inquiry reimbursement if you have paid for repairs because that the unique coverage condition.

 

If you have any kind of questions or need any kind of assistance, just contact your dealer or the appropriate Customer Assistance facility at the number noted below. The Customer help Center’s hours of operation are indigenous 8:00 am to 11:00 PM, EST, Monday with Friday.

 

Division

Number

text Telephones (TTY)

 

Cadillac

1-866-982-2339

1-800-833-2622

 

Chevrolet

1-800-630-2438

1-800-833-2438

 

GMC

1-866-996-9463

1-800-462-8583

 

Guam

1-671-648-8650

 

 

Puerto Rico - English

1-800-496-9992

 

 

Puerto Rico - Español

1-800-496-9993

 

 

Virgiin Islands

1-800-496-9994

 

 

 

We space sorry for any kind of inconvenience you may experience; yet we have taken this action in the interest of your ongoing satisfaction through our products.

See more: What Does Pop A Cherry Mean, What Does “Pop Your Cherry” Mean

 

General electric motors Corporation

 

Enclosure

 

07187

 

 

 

GM bulletins are intended for use by experienced technicians, no a "do-it-yourselfer". They are written to notify these technicians of problems that may take place on some vehicles, or to provide information that could assist in the proper service of a vehicle. Effectively trained technicians have the equipment, tools, security instructions, and also know-how to perform a task properly and safely. If a condition is described, carry out NOT assume the the bulletin applies to your vehicle, or the your automobile will have that condition. Check out your GM dealer for information on even if it is your car may benefit from the information.